Returns Eligibility and Information Effective date: Nov 1, 2023 At rrmasala.com, we offer hassle-free returns for products purchased on our platform, ensuring customer satisfaction. Returns Period: Customers have the right to return products within 30 days from the date of delivery. Eligibility: We accept returns for unused, unopened, and undamaged products in their original packaging. Easy Return Process: Initiating a Return: To initiate a return, customers can contact our friendly customer support team within the specified return period. Please provide the order number, product details, and reason for the return. Assistance: Our customer support team will guide customers through the return process, providing clear instructions and assistance at every step. Refund or Exchange: Processing: Once the returned product is received and inspected, we will promptly process refunds or exchanges, as per the customer's preference. Refunds: Refunds will be issued to the original payment method used during the purchase, ensuring a convenient and seamless experience. Exchanges: Customers can choose an alternative product of equal value for an exchange, subject to availability, or opt for store credit to use for future purchases. Refund Timeline: Refunds against the transaction (if any) would be reflected in your respective account within 10-12 working days post-initiation. Damaged, Defective, or Incorrect Products: Resolution: If customers receive a damaged, defective, or incorrect product, we apologize for any inconvenience caused. Contacting Support: Contact our customer support team within a reasonable time from delivery, providing relevant details and supporting photographs, if necessary. Resolution Options: We will swiftly resolve the issue by offering a replacement, refund, exchange, or store credit, depending on the customer's preference and product availability. Order Cancellation Terms: Cancellation Window: Customers can cancel their orders within a specified time frame after placing the order. This time frame may vary but is typically within 12 hours. Cancellation Process: To cancel an order, customers must contact our customer support team and provide the necessary order details. Cancellation Refunds: If the cancellation request is received within the stipulated time frame, rrmasala.com will process the cancellation and issue a refund within approximately 10-12 working days, if applicable, according to our refund policy. Cancellation Limitations: Note: Please note that if the order has already been shipped or is in the process of being prepared for shipment, it may not be possible to cancel the order. In such cases, customers are encouraged to follow our return or exchange process outlined in our terms and conditions. Order Cancellation by Company: We reserve the right to cancel orders under certain circumstances, including but not limited to: Unavailability: If the ordered product(s) are unavailable due to stock limitations, inventory discrepancies, or other unforeseen circumstances. Technical or Pricing Errors: In the case of technical or pricing errors on the website that may result in incorrect order placements. Fraud or Suspicion: If there are fraudulent or suspicious activities associated with an order. Violation of Terms: In the event of a violation of our terms and conditions or policies by the customer. Product Information Product Descriptions: We strive to provide accurate and up-to-date information about the products available on rrmasala.com. However, we do not warrant that the product descriptions, images, pricing, or any other content on our website are error-free, complete, or current. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. Product Availability: rrmasala.com makes every effort to ensure the availability of FMCG products listed on our website. However, product availability is subject to change without notice due to factors beyond our control, including supplier constraints, logistical challenges, or unforeseen circumstances. rrmasala.com reserves the right to cancel or change orders for FMCG products in the event of unavailability. We will make reasonable efforts to notify customers of any such changes. Product Information: The information provided on rrmasala.com regarding FMCG (Fast-Moving Consumer Goods) products, including but not limited to descriptions, images, and specifications, is obtained from manufacturers, suppliers, and other reliable sources. Product Pricing and Promotions: The prices of products on rrmasala.com are subject to change without prior notice. Promotions, discounts, or offers on products may have certain terms and conditions, including expiry dates or quantity limitations. We encourage customers to review and understand these terms before making a purchase. Product Packaging and Ingredients: FMCG products may undergo packaging updates or changes by the manufacturer. The packaging materials may differ from the images displayed on rrmasala.com. The ingredients or formulation of spice products may also change. Customers are advised to refer to the product packaging for the most accurate and up-to-date information before use. Allergic Reactions and Sensitivities: Customers with known allergies, sensitivities, or specific dietary requirements are responsible for carefully reviewing the product ingredients, and suitability for their needs. rrmasala.com cannot guarantee that spice products are free from allergens or will meet individual dietary or health requirements. Customers should consult healthcare professionals or seek advice before making a purchase. Ordering and Payment Order Placement: By placing an order on rrmasala.com, you make an offer to purchase the products selected. We reserve the right to accept or reject any order for any reason, including but not limited to product availability, pricing errors, or suspicion of fraudulent activity. Acceptance of your order is subject to our confirmation. Pricing and Payment: The prices displayed on rrmasala.com are in the currency indicated and are exclusive of applicable taxes, shipping charges, and other fees, unless otherwise stated. Payment must be made in full at the time of placing your order. We accept payment via the methods specified on our website. Order Cancellation: We may cancel an order if there are unforeseen circumstances, such as stock unavailability or inability to process payment. In such cases, we will notify you and provide a refund. Minimum Order Value and Maximum Quantity Free Delivery: Customers must ensure that the total value of their order reaches or exceeds ₹1500 to avail free delivery. Minimum Order Value: The minimum order value that can ordered is Rs 300. Maximum Quantity per Item: The maximum quantity per item that can be ordered is unlimited. Please note that the maximum quantity limit per item is designed for personal use and discourages wholesale or bulk purchases. If a customer intends to make wholesale or bulk purchases, they are encouraged to contact our customer support team to discuss appropriate arrangements. Friendly Customer Support: Our dedicated customer support team is available to assist customers with any return-related queries, concerns, or assistance they may require. Customers can reach out to us via email at response@rrmasala.com or call us at +91 9140769096, and we will respond promptly to provide the necessary support. Dispute Resolution and Jurisdiction: We strive to resolve any disputes or claims amicably through good-faith negotiations with our valued customers. In the unlikely event that a resolution cannot be reached, any legal proceedings shall be subject to the jurisdiction of the courts in Hyderabad, India, in accordance with the laws of India. By incorporating these terms, we aim to maintain fair availability of products for all customers while discouraging wholesale or bulk purchases that may disrupt the ordering process for others. We value customer feedback and continually work towards improving our return policy and processes to provide the best possible experience for our customers. You can reach us at response@rrmasala.com or call us at +91 9140769096.
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